FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: When will my order be shipped?
A: Usually orders leave our facility the same business day if before 2:00 pm CST, but if the order is made afterwards, it will be shipped the next business day. For Send-A-Greeting service, we are usually able to mail the same day provided enough notice is given to handle the order before our 3:30 pm CST cut off time. For customized orders such as custom printing for invitations, as soon as the proof is approved by you, we usually ship the order out the next business day. 

Q: How do you ship?
A: As of this moment, our orders our shipped through the United States Postal Office (USPS). In the future we may be acquiring the services of UPS for shipping such orders as sculpted figures and other oversized fragile wares.

Q: Do you ship outside of the United States?
A: We are in the process of getting ready to ship international orders. However, as of right now, we only ship inside the United States. Please check back periodically on the status of our international shipping.

Q: What is your return policy?
A: All non-personalized items are 100% money back guaranteed within 30 days. Due to the nature of personalized products, returns are not allowed. If you are unsatisfied with any Send-A-Greeting orders, please email us at customerservice@thejavatree.com we will do what we can to compensate. For other customized products such as Invites, please make sure you are satisfied with the proof that is emailed to you. If you decide that you are unhappy with the proof, your money will be refunded in full at once. However, once you OK the proof, no refunds will be given. 

Q: What if I can't open a PDF?
A: If you cannot open a .PDF after attempting to download Adobe Acrobat Reader (www.adobe.com), we can attempt to email you a .jpeg of the invitation. When making a determination, please keep in mind that the quality will not look the same. If you cannot open any computer generated proof, we can 'snail mail' your proof but keep in mind the time needed for the project and that performing the process this way may not be expedient, so please allow enough time for custom printing anything.
 
Q: How do I see my custom printing job?
A: Once you purchase your custom printing job, please allow us 1-3 days to work on your order and then a PDF proof or JPEG will be emailed to you for your approval. If you are satisfied with the results, email us back in reply to the same email sent for your approval and we will print your order and usually the next day it will be shipped to you. You will receive a shipping confirmation once sent. Most times, the entire custom printing process takes less than 2 days total, but please allow us time just in case.

Q: What is 'Send-A-Greeting' service?
A: Send-A-Greeting is a service we offer whereby you choose the card and we will send it to a recipient FOR YOU - EXACTLY as you might send it yourself. That means we will beautifully handwrite your personal closing, address the envelope with your name and the recipient's name, stamp it and mail it for you on the date you choose. The cost of this service is a $1.00 handling fee and the cost of a First Class stamp. Usually the envelopes are metered so no paper stamp is used. All cards are handwritten in black ink. This service saves you a trip to the stationery store, time and gas money!

Q: What if I made a mistake on my Send-A-Greeting information?
A: If you made a mistake after you completed your order for a Send-A-Greeting, please email us back as soon as possible the day you made your order. Chances are the item has not shipped out yet, (if it is before 3:30 pm CST) and changes can be made at no extra cost to you. In any case, please make sure you double-check spelling and punctuation. We cannot be held responsible for user errors but we will do what we can if time allows.

Q: What if YOU made a mistake on my Send-A-Greeting information?
A: If we made a mistake that your recipient caught on their card after it was sent, please email us at customerservice@thejavatree.com with your order number and a detailed reason of dissatisfaction with the card. Afsting a refund and after we double check what was submitted and what was sent (we keep copies of all orders) we will issue you a full refund. 

Q: What do you mean 'please give at least five (5) days advance of when my Send-A-Greeting card is to be sent'?
A:When filling out 'Send-A-Greeting' information, there is a space that says 'Date to Send'. We will ship your card on the day you request; however, we have no control of when the USPS will actually deliver your card. It would be beneficial to you if the date when you want the card shipped (not the date it is actually due to the recipient) is at least 5 days after you make the purchase. That way plenty of time is given for it to arrive to the recipient on time. For instance, if the person's birthday is Friday and today is Wednesday, this may not be ample time to make sure the recipient receives their card. On the other hand, if the birthday is Friday and today is Monday, this should be enough time.

Q: How far in advance can I order a Send-A-Greeting for a recipient's special day?
A:You can order Send-A-Greeting 60 days in advance. For instance, if it is August 1st and your recipient's special day is by October 1st, this is permissible. Anytime after 60 days is not permitted.

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